Front Office
Speaking and listening
Welcoming guests, check-in and check-out, telephone, handling complaints
One training doesn’t fit all. Every department needs its own business English.
Content is drawn from the operational structure of the organization, not from a standard program. Participants can use what they learn in the workplace the next day.
Hotels & Tourism
We provide assessment results not only at an overall level, but also with department-specific insights. Training is offered upon the hotel’s request; the assessment can also be purchased as a standalone, independent service.
Food & Beverage
Speaking and reading
Presenting the menu, taking orders, allergen information, service dialogue
Housekeeping
Basic speaking
Guest requests, directions, the language of daily operations
Sales & Reservations
Writing and speaking
Correspondence, presenting proposals, negotiation, corporate communication
Coffee chains & Retail
Cashiers are the face of the business, communicating with dozens of customers every day. That’s why the program for this role focuses primarily on spoken communication skills. Training is scheduled around shift hours without disrupting the branch’s daily operations.
Cashier & Order Taking
Speaking and listening
Greeting customers, taking orders, payment, handling complaints, telephone manner
Barista & Service
Speaking and reading
Presenting the menu, allergen information, table and self-service management
Branch & Area Management
Writing and speaking
Email correspondence, running meetings, presenting, negotiation, crisis handling
Stock & Warehouse
Reading and basic speaking
Understanding stock requests, inventory reporting, simple communication
Production & Kitchen
Reading and basic speaking
Reading instructions, supply requests, basic operational language
Other organizations
For organizations with a different departmental structure, we set up the same method around your own workflow. Let us talk about your sector.
Book a callOPTIONAL SERVICE
How does on-the-job training work?
A format that reinforces classroom training in the real work environment, with the trainer providing real-time coaching alongside employees.
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01
Observation
The trainer comes to the work area at agreed times.
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02
Real-time communication
The employee communicates with customers in the target language.
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03
Small corrections
Pronunciation corrections and phrasing suggestions are given without disrupting the work flow.
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04
Quiet coaching
Sessions that blend naturally into the workflow without disrupting the customer experience.
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05
Review
A short review is held at the end of each session.
On-the-job sessions are planned in coordination with the department manager and never interrupt the customer experience. Because this service requires operational integration, it is planned and priced separately on request.
Let us talk about a program built for your sector.
Tell us about your departmental structure and how your operation runs, and we will shape the assessment and training around it.